For each unit of credit, a minimum of three hours per week with one of the hours for class and two hours for studying/preparation outside of class is expected.
Outcome #1: Read with comprehension, be critical of what they read, and apply knowledge gained from their reading to broader issues of the day.
Outcome #2: Communicate ideas clearly and proficiently in writing, appropriately adjusting content and arrangement for varying audiences, purposes, and situations.
Outcome #5: Demonstrate the ability to think critically by gathering facts, generating insights, analyzing data, and evaluating information.
Outcome #9: Exhibit workplace skills to include respect for others, teamwork competence, attendance/punctuality, decision making, conflict resolution, truthfulness/honest, positive attitude, judgment, responsibility.
- Students will define and explain the concepts of Total Quality Management and its major components.
- Students will compare and contrast the philosophies of the primary quality contributors including Deming, Juran, and Crosby.
- Students will distinguish between service quality and product quality.
- Students will discuss and demonstrate in writing how attaining quality superiority produces organizational benefits.
- Students will explain how quality relates to strategic planning.
- Students will understand and use intellectual quality tools appropriate for the management of quality.
- Students will identify customer needs and discuss the difference between customer focus and customer satisfaction.
- Students will discuss the concepts of statistical process control, continuous improvement, and just-in-time manufacturing.
- Overview of Quality Management
- Strategic Management
- Ethics, Social Responsibility
- Culture, Customer Satisfaction
- Employee Empowerment & Leadership
- Teams
- Communication & ISO 9000
- Quality Tools
- Problem Solving & SPC
- Continual Improvement
- Benchmarking
- Just-in-Time Manufacturing (JIT)
- Class Lecture
- Class Discussion
- Text Reading
- Juran'�s Quality Handbook, 5th Edition
- NCCER Core modules 7 & 8
- Outcome 1 will be assessed through exams, homework assignments, and projects
- Outcome 2 will be assessed through class discussions, power point presentations, and projects
- Outcome 5 will be assessed using essay questions and question and answer forums to assess inquiry and decision-making skills, communication and understanding the science of critically thinking.
- Outcome 9 will be measured by peer performance assessment for project evaluation and group work, attendance and punctuality in class and in lab, and academic integrity.
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If you need support or academic accommodations due to a documented disability, please contact the Mental Health Counselor at 620-417-1106 or visit the Student Success Center in the Hobble Academic Building, Room A149.
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