For each unit of credit, a minimum of three hours per week with one of the hours for class and two hours for studying/preparation outside of class is expected.
The Industrial Technology Division is a committed leader in innovative workforce development by meeting the dynamic needs of business and industry through the development of student-centered education, technical excellence, and citizenship.
Outcome #1: Read with comprehension, be critical of what they read, and apply knowledge gained from their reading to broader issues of the day.
Outcome #2: Communicate ideas clearly and proficiently in writing, appropriately adjusting content and arrangement for varying audiences, purposes, and situations.
Outcome #5: Demonstrate the ability to think critically by gathering facts, generating insights, analyzing data, and evaluating information.
Outcome #9: Exhibit workplace skills to include respect for others, teamwork competence, attendance/punctuality, decision making, conflict resolution, truthfulness/honest, positive attitude, judgment, responsibility.
- Students will define and explain the concepts of Total Quality Management and its major components.
- Students will compare and contrast the philosophies of the primary quality contributors including Deming, Juran, and Crosby.
- Students will distinguish between service quality and product quality.
- Students will discuss and demonstrate in writing how attaining quality superiority produces organizational benefits.
- Students will explain how quality relates to strategic planning.
- Students will understand and use intellectual quality tools appropriate for the management of quality.
- Students will identify customer needs and discuss the difference between customer focus and customer satisfaction.
- Students will discuss the concepts of statistical process control, continuous improvement, and just-in-time manufacturing.
- Overview of Quality Management
- Strategic Management
- Ethics, Social Responsibility
- Culture, Customer Satisfaction
- Employee Empowerment & Leadership
- Teams
- Communication & ISO 9000
- Quality Tools
- Problem Solving & SPC
- Continual Improvement
- Benchmarking
- Just-in-Time Manufacturing (JIT)
- Class Lecture
- Class Discussion
- Text Reading
- Juran'�s Quality Handbook, 5th Edition
- NCCER Core modules 7 & 8
- Outcome 1 will be assessed through exams, homework assignments, and projects
- Outcome 2 will be assessed through class discussions, power point presentations, and projects
- Outcome 5 will be assessed using essay questions and question and answer forums to assess inquiry and decision-making skills, communication and understanding the science of critically thinking.
- Outcome 9 will be measured by peer performance assessment for project evaluation and group work, attendance and punctuality in class and in lab, and academic integrity.
Under the Americans with Disabilities Act, Seward County Community College will make reasonable accommodations for students with documented disabilities. If you need support or assistance because of a disability, you may be eligible for academic accommodations. Students should identify themselves to the Mental Health Counselor at 620-417-1106 or go to the Student Success Center in the Hobble Academic building, room A149.