For each unit of credit, a minimum of three hours per week with one of the hours for class and two hours for studying/preparation outside of class is expected.
The CIS Program will provide superior learning opportunities in the area of information technology utilizing current technology to enable all students to archive their career and/or educational goals.
Outcome #1: Read with comprehension, be critical of what they read, and apply knowledge gained from their reading to broader issues of the day.
Outcome #5: Demonstrate the ability to think critically by gathering facts, generating insights, analyzing data, and evaluating information.
Outcome #6: Exhibit skills in information and technological literacy.
Outcome #9: Exhibit workplace skills to include respect for others, teamwork competence, attendance/punctuality, decision making, conflict resolution, truthfulness/honest, positive attitude, judgment, responsibility.
Upon completing the Help Desk Fundamentals course with 80% or higher mastery of course competencies, the student should be able to:
- Computer user support
- Customer service skills
- Processes and procedures
- Tools and technology
- Review the meaning of support
- How support is vital in the industry
- What is your role
- Written Communication
- Oral Communication
- Non-Verbal Communication
- Listening Skills
- Analyze and assess user needs
- Troubleshoot situations
- Best Practices
- Evaluate help-desk software
- Documentation
- Classroom lecture/discussion
- Handouts, videos, on-screen presentations
- Demonstrations using projector and video capture
- Hands-on computer lab projects both in teams and individually
- Instructors will enforce the Academic Honor Code & Cheating Policy as set forth in the SCCC College Catalog.
- Students who fail to adhere to this policy will receive an F for the course's final grade unless otherwise stated in the instructor's course policies.
- Assorted periodical and newsletter articles as they apply to the course
- Miscellaneous personal computer hardware/software
Outcomes 1, 5, 6, and 9 will be assessed by:
- Hands-on lab assignments, quizzes, and exams will assess student knowledge of the material covered.
- Group assignments and projects will assess students' ability to think critically by gathering and analyzing data and generating insight into problem-solving methodology.
Under the Americans with Disabilities Act, Seward County Community College will make reasonable accommodations for students with documented disabilities. If you need support or assistance because of a disability, you may be eligible for academic accommodations. Students should identify themselves to the Mental Health Counselor at 620-417-1106 or go to the Student Success Center in the Hobble Academic building, room A149.