Master Syllabus BT1103, Office Procedures

Credits 3 Lab Hours 0 Lecture Hours 3 Clinical Hours 0

This finishing course is designed for students to further develop not only technology skills but also a broad range of human relation skills (including verbal and written communication) and critical-thinking skills. Emphasis is placed on telecommunications, records management, ethical behavior, presenting successfully, travel arrangements and mail procedures. Prerequisite: Intermediate Keyboarding or the equivalent. For each unit of credit, a minimum of three hours per week with one of the hours for class and two hours for studying/preparation outside of class is expected.

For each unit of credit, a minimum of three hours per week with one of the hours for class and two hours for studying/preparation outside of class is expected.

Program and/or Department Mission Statement

The Business Administrative Technology program provides students the skills to be productive and successful working in an office environment.

Program and/or Department Mission Statement

Prepare students to obtain a job in mid-management or marketing position, possessing the skills to make them successful employees and employers.

SCCC Outcomes

Outcome #1: Read with comprehension, be critical of what they read, and apply knowledge gained from their reading to broader issues of the day.

Outcome #3: Communicate their ideas clearly and proficiently in speaking, appropriately adjusting content and arrangement for varying audiences, purposes, and situations

Outcome #4: Demonstrate mathematical skills by using a variety of techniques and technologies.

Outcome #5: Demonstrate the ability to think critically by gathering facts, generating insights, analyzing data, and evaluating information.

Course Outcomes

Upon successful completion of the course competencies and an average of 80% or higher in mastery assessments, the students will be able to:

  1. Recognize the role of the office professional in today's constantly changing workplace environment that includes workplace teams and the virtual workforce.
  2. Identify workforce behaviors
  3. Develop a professional image
  4. Manage anger, stress, and time
  5. Identify and demonstrate ethical theories and behaviors
  6. Communicate effectively in the workplace
  7. Understand and apply characteristics of good correspondence
  8. Speak and make presentations
  9. Develop good customer service skills
  10. Use workplace technology
  11. Discuss mail services
  12. Describe and use office copiers and shredders
  13. Manage paper and electronic records and manage finances
  14. Apply indexing rules
  15. Develop personal finance
  16. Develop investment strategies
  17. Plan meetings and travel
  18. Identify and apply principles for event planning
  19. Discuss domestic and international travel
  20. Develop a successful career
  21. Apply practices for finding a job
  22. Develop strategies for job advancement
  23. Describe leadership and management challenges and characteristics

 

Course Outline
  1. The dynamic workplace
  2. Workforce behaviors
  3. Communication essentials
  4. Technology basics
  5. Records and financial management
  6. Meetings and travel
  7. Career advancement
Instructional Methods
  1. Class participation and discussion
  2. Related work assignments
  3. Overheads and videotapes
Instructional Resources and Materials
  1. Textbook
  2. Equipment- microcomputers and calculators
Methods of Assessment

Assessment of SCCC Outcomes#1, #2, #3, #4 & #5 will be by the following:

Final grades will be based on the following:

  • Student participation/attendance               10%
  • Work assignments/in-service work           40%
  • Mastery tests/evaluations                          50%
Americans with Disabilities Act (ADA) Statement

Under the Americans with Disabilities Act, Seward County Community College will make reasonable accommodations for students with documented disabilities. If you need support or assistance because of a disability, you may be eligible for academic accommodations. Students should identify themselves to the Mental Health Counselor at 620-417-1106 or go to the Student Success Center in the Hobble Academic building, room A149.

Reviewed Date